Resolving Conflict within Your Team

Description

Tricky situations often develop among and between team members; uncover the skills and tools for team leaders to intervene directly or to support team members in addressing these situations on their own. Learn to resolve conflicts that hinder your team's ability to produce results. Discover how to: identify behaviors that can fragment a team and negatively impact productivity; demonstrate a set of key actions for resolving conflict within a team; successfully manage unproductive reactions when dealing with team issues; and support team members who choose to address conflict themselves.