Business Success & Solutions Seminar - Telephone Etiquette and Customer Service

Description

In today's business world there is so much communication flying across our busy desks! From more modern communication forums like LinkedIn to the traditional phone calls, it can be a challenge to navigate through and alternate between different modes. This seminar on Telephone and Email Etiquette focuses on the two most commonly used mediums for communication in the business arena. Which medium is appropriate for what types of conversations? Should every business email you send contain a salutation? What if one of your clients doesn't use email at all? How long is it appropriate for someone to wait "on hold"? We all have customers we love speaking with and others that are fondly referred to as "difficult." How do you respond appropriately to everyone, maintain your professional reputation, AND keep your sanity? Come join us and find out!

Express Employment Professionals is the facilitator.

The cost to attend this seminar is $17 for members and $22 for non-members. Registration forms are available here. To complete registration send forms to Caryn Isenhower or call 217.359.1791.