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BEGIN:VEVENT
DTSTART:20131008T133000Z
DTEND:20131008T163000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:BEING RESCHEDULED Business Success Seminar - Customer Value Solution & Complaint Resolution
DESCRIPTION:The Chamber's Morning Session Business Success Seminar will focus on: Customer Value Solution & Complaint Resolution\n\nPart 1: Customer Value Solution\n\nOutstanding customer service is more than just a series of steps. It is about appreciating a customer's desire to do business with your organization. Building on a customer's perception of your value\, by delivering service that advances your value\, assures ongoing business with the customer.\n\n\n\nPart 2: Complaint Resolution\n\nThere are two aspects of complaints: emotional and rational. Resolving complaints requires dealing with both by clarifying complaints\, lowering anxiety for both parties\, using practical guidelines and applying a process that deals with both emotional and rational factors to build even stronger customer relationships. \n\n\n\n\n\n\nThe cost to attend is $57 for Chamber members ($99 for morning and afternoon sessions) and $74 for non-members ($129 for morning and afternoon sessions). Refunds will not be given for cancellations\, although substitutions of individuals can be made.\n\n\n\nTo register\, contact Caryn at caryni@champaigncounty.org or call 217.359.1791. Registration deadline is Tuesday\, October 1. Registration forms are also available here.\n\n\n\nThis seminar is brought to you by Dale Carnegie Training and the Champaign County Chamber of Commerce.
X-ALT-DESC;FMTTYPE=text/html:The Chamber's Morning Session Business Success Seminar will focus on: Customer Value Solution &amp\; Complaint Resolution<br />\n<p><strong>Part 1: Customer Value Solution<br />\n</strong>Outstanding&nbsp\;customer service is more than just a series of steps.&nbsp\;It is about appreciating a customer's desire to do business with your organization.&nbsp\;Building on a customer's perception of your value\, by delivering service that advances your value\, assures ongoing business with the customer.<br />\n<br />\n<strong>Part 2: Complaint Resolution</strong><br />\nThere are two aspects of complaints: emotional and rational. Resolving complaints requires dealing with both by clarifying complaints\, lowering anxiety for both parties\, using practical guidelines and applying a process that deals with both emotional and rational factors to build even stronger customer relationships.&nbsp\;<br />\n<br />\n<br />\n</p>\nThe cost to attend is $57 for Chamber members ($99 for morning and afternoon sessions) and $74 for non-members ($129 for morning and afternoon sessions). Refunds will not be given for cancellations\, although substitutions of individuals can be made.<br />\n<br />\nTo register\, contact Caryn at <a href="mailto:CarynI@champaigncounty.org">caryni@champaigncounty.org</a> or call 217.359.1791. Registration deadline is Tuesday\, October 1. Registration forms are also available <a href="http://champaigncounty.org/External/WCPages/WCWebContent/WebContentPage.aspx?ContentID=930" target="_blank">here</a>.<br />\n<br />\nThis seminar is brought to you by&nbsp\;Dale Carnegie Training&nbsp\;and the Champaign County Chamber of Commerce.<br />
LOCATION:303 W. Kirby Ave.\, Champaign\, IL 61820
UID:e.3371.621
SEQUENCE:3
DTSTAMP:20260413T121505Z
URL:https://business.champaigncounty.org/events/details/being-rescheduled-business-success-seminar-customer-value-solution-complaint-resolution-10-08-2013-621
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